Returns & Exchanges

At The Heritage Perth, we take pride in the quality of our gourmet products and want you to be completely satisfied with your purchase. Due to the perishable nature of our food items, returns are generally accepted only for products that arrive damaged or are found to be defective.

Return Process

• 1.
  Notify Our Team

  Contact our customer service team within 48 hours of receiving your order to report any issues with your items.

• 2.
  Provide Proof

  Please include your order number and clear photographs of the damaged product or packaging to help us process your claim quickly.

• 3.
  Await Assessment

  Our quality control department will review your request and confirm eligibility for a refund or a replacement within 2 business days.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost.