Frequently Asked Questions
Everything you need to know about our premium artisanal offerings.
Where does The Heritage Perth source its ingredients?
We pride ourselves on supporting local producers. The majority of our ingredients are sourced directly from sustainable farms and artisanal suppliers within Western Australia to ensure peak freshness.
How are perishable food items shipped?
To maintain quality, all perishable goods are packed in insulated thermal packaging with eco-friendly gel ice packs and shipped via express temperature-controlled couriers.
Do you offer options for specific dietary requirements?
Yes, we offer a curated selection of gluten-free, vegan, and nut-free products. Please refer to the specific product descriptions for a full list of ingredients and allergen warnings.
What is your policy on returns for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full replacement or refund.
Can I track my delivery?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.
Do you provide corporate gifting services?
Certainly. We offer bespoke hampers and bulk ordering options for corporate events and gifting. Please contact our concierge team for custom branding and volume pricing.